Refund policy
At Polar Paw, we value your satisfaction with our ice cleats. If for any reason you are not completely happy with your purchase, we offer a hassle-free return policy to make things right.
Returns Eligibility:
To be eligible for a return, your Polar Paw ice cleats must be in unused and resalable condition, with all original tags and packaging intact.
Timeframe:
You have 30 days from the date of purchase to initiate a return.
Return Process:
To initiate a return, please contact our customer support team at samalbert@firebrandsafety.com. They will guide you through the return process and issue a return authorization.
Refund or Exchange:
Upon receiving and inspecting the returned product, we will process either a refund to your original payment method or an exchange for a different size if available.
Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or there was an error in your order.
Returns Eligibility:
To be eligible for a return, your Polar Paw ice cleats must be in unused and resalable condition, with all original tags and packaging intact.
Timeframe:
You have 30 days from the date of purchase to initiate a return.
Return Process:
To initiate a return, please contact our customer support team at samalbert@firebrandsafety.com. They will guide you through the return process and issue a return authorization.
Refund or Exchange:
Upon receiving and inspecting the returned product, we will process either a refund to your original payment method or an exchange for a different size if available.
Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or there was an error in your order.